Wisconsin Insurance Commissioner Says HealthCare.gov Problems Persist

MacIver News Service | January 6, 2013

[Madison, Wisc…] The federal health care exchange website, HealthCare.gov, is still experiencing problems with inaccurate plan information and plan enrollment completion, according to the Wisconsin Office of the Commissioner of Insurance (OCI).

OCI sent out a press release late Monday that said, “it is imperative that OCI notify consumers of technical problems that continue to exist with the Web site that may affect them”

Commissioner Ted Nickel said that consumers need to be careful when signing up for a plan and must confirm the plan information is accurate. According to the release, incorrect plan information is a result of technical difficulties with the federal website.

“The posting of inaccurate plan information is one of the more harmful consumer-facing ‘glitches’ to date,” Nickel said in the statement. “Consumers rely on the information posted to Healthcare.gov to choose a plan that meets their medical and financial needs. Access to accurate information is critical to their decision-making process.”

The Insurance Commissioner also warned consumers that the federal government does not always transfer complete information to the insurance company due to website errors. Nickel said that consumers should confirm their enrollment with the insurer after signing up on the federal website if they do not receive a confirmation from them.